Privacy Policy

Data controller

Pals 'n Co. is the controller responsible for personal data processed in connection with this service. For any questions, please use the support form available in the app.

Data we collect

• Account data: email, name, photo/avatar, preferred language.
• Usage data: interactions within the app, Kg game progress, preferences.
• Technical data: IP address, device/browser type, timestamps.
• Forms and support: content you submit (e.g., support messages).

How we use your data

• Provide and improve the service (performance of a contract).
• Manage your account and features (e.g., leaderboard and Kg upgrades).
• Security and abuse prevention (legitimate interests), including reCAPTCHA on sensitive forms.
• Metrics and experience improvements (consent for analytics, where applicable).

Legal bases

Depending on the processing activity, we rely on performance of a contract, compliance with legal obligations, our legitimate interests, and/or your consent (for example, analytics).

Sharing with third parties

We may share data with vendors who help us operate the service (e.g., hosting, aggregated analysis via Tag Manager subject to consent, reCAPTCHA for security). They act as processors and only process data under our instructions with appropriate safeguards.

Data retention

We retain data for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. We may anonymize or aggregate data for long-term statistics.

Your rights

Subject to applicable law, you may have the right to access, rectify, erase, restrict, object, and data portability. Where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

To exercise rights, please use the support form in the app. We may ask for additional information to verify your identity.

Cookies and similar technologies

See our Cookie Policy to learn how we use cookies, including preferences, analytics (via Tag Manager), and reCAPTCHA. We only load non-essential cookies after consent.

Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or disclosure. No internet transmission is 100% secure; we continuously work to strengthen protection.

International transfers

When data is transferred outside your country, we ensure appropriate safeguards (e.g., Standard Contractual Clauses, where applicable).

Changes to this policy

We may update this policy from time to time. If we make material changes, we will provide appropriate notice (e.g., within the website/app).

Governing law

This policy is governed by the laws of Portugal, without prejudice to mandatory data protection and consumer rules applicable in your jurisdiction.

Contact

For privacy questions, please contact us via the support form available in the app.